Brunch
It was not exactly what I'd expected from a 4* hotel (the floor could have been cleaner, some little things were "broken" in my room). The breakfast was super for me (more like a brunch), even though I missed different _fresh_ buns. All in all I'd rate this hotel more 3* in hotel category. My Google rating is definitely 4* because they made me a really good offer, so value for price was good and maybe I would go there again!
2 months ago
I went here last April and spent two nights. We got a corner room which is much more spacier even if the room shape is quite irregular. Great service and nice buffet breakfast. Going here might take you a while from the tourist areas but still manageable.
5 months ago
Truly not a 4 star hotel it claims to be. I am deducting 3 stars because This is the only 4 star hotel I know that does not lend out umbrellas to guests during the rainy season. Even 3 star hotels do that. I asked the front desk and they provided no solutions. So I had to be creative. I ended up using a shower cap to go to the nearby coffee place while it was pouring rain. As I walked out of the hotel looking ridiculous with a shower cap on, under pouring rain, instead of the front desk personnel offering a bigger plastic bag to cover myself or even offering any help at all... they just decided to give me a smirk/slight laugh as if it was funny that I'm about to get wet. If your staff can't provide solutions, you can at least train them to not smirk/laugh/ridicule guests getting wet because you can't provide basic rain protection... From a customer service perspective, you are definitely not a 4 star institution. Please stop claiming as such. I didn't mind these before but the last incident has pushed me to write it down. 4 stars without any robes, hotel slippers, not free water, no provisioned coffee or tea?!? These are basic 4 star amenities that do not exist here. From a room amenities perspective, you are also not a 4 star hotel.
a month ago
We booked the hotel based on the location and the fact that they say the hotel is a four star hotel. Luckily they can’t fake the location since this is not by any means a four star hotel. Breakfast was poor and the breakfast room too small. Not all rooms have air conditioning. Bathroom was small and water pressure poor. It’s ok if you get a proper room for a good price and you stay for one night. Service has so far been good.
4 months ago
Staff is unprofessional and unpleasant to deal with. The rooms are tired. Some random chocolate bar as refreshments. No cattle or even water in the room. The list can go on... The place isn't expensive but everything around feels very cheap.
2 months ago